What is "last-mile delivery"?

"Last-mile delivery" refers specifically to the final stage of the delivery process, where goods are transported from a distribution center or similar facility directly to the customer's destination. This phase is crucial because it often has a significant impact on customer satisfaction and can comprise the most expensive part of the shipping process.

In the context of logistics, it's important to recognize that last-mile delivery focuses on ensuring that packages reach the end consumer quickly and efficiently. This may involve various methods of transportation, such as vans, bicycles, or even drones, depending on the company's logistics strategy and the type of product being delivered.

The other options pertain to different stages of supply chain logistics rather than focusing specifically on this final step. Understanding this distinction helps clarify the critical role last-mile delivery plays in the overall delivery process and customer experience.